FaciliWorks Technical Support
Before you pick up the phone to call us, kindly ensure the following :
You have taken a back-up of your FaciliWorks database
Restart the computer once, and verify that the error persists.
Keep your FaciliWorks CD ready. You may be asked to re-install the software. However do not do it until instructed by the Support engineer.
Make a note of the steps that you followed, after which FaciliWorks showed the Error. Also write down the name of the Form / Report Title where you have faced the problem.
Windows OS Update Patches, Installation of MS-Office or other such software, changing security rights, unexpected Power Shut-downs are some of the possible causes of Errors. Please make a note of all such occurrences.
Share your FaciliWorks Version, Company Name, your Name, contact numbers with Support engineer. Also ensure you have valid Maintenance Contract with KSPL.
Technical Support by Phone is available from Monday to Saturday between 10:00 am to 6:00 pm.
You can call our landline at 0250-2391365 or 0250-2391366.
Technical Support by e-Mail is available by sending your request to email@example.com.
Technical Support by Live Web Session is also available.
Kindly drop an e-Mail to firstname.lastname@example.org with your Web Session request.
One of our engineers will confirm with the earliest possible Web session schedule.
We use TeamViewer 10 for Remote Web Support.