GAGEtrak Technical Support
Before you pick up the phone to call us, kindly ensure the following :
You have taken a back-up of your GAGEtrak database.
Restart the computer one time and ensure that the Error persists.
Keep your GAGEtrak CD ready. You may be asked to re-install the software. However do not do so until our Support engineer instruct you to.
Make a note of the Events which occurred before GAGEtrak showed the Error. Also write down the Form / Report Title where you faced the problem.
Windows OS Update Patches, Installations of MS-Office or other such software, changing security rights, unexpected Power Shut-downs are some of the causes of Errors. Please make a note of all such occurrences.
Share your GAGEtrak Version, Company Name, your Name, Contact Numbers with our Support engineer. Also ensure that you have a valid Maintenance Contract with KSPL.
Technical Support by Phone is available from Monday to Saturday between 10:00 am to 6:00 pm. You can call on our landline on 0250-2391365 or 0250-2391366.
Technical Support by e-Mail is available by sending a request to firstname.lastname@example.org.
Technical Support by Live Web Session is also available. Kindly drop an e-Mail on email@example.com for a Web Session Request. One of engineers will confirm your earliest possible Web session schedule.
We use TEAMVIEWER 10 for Remote Web Support.