Products > Software Products > KurtSPC > Frequently Asked Questions

FAQs


Nothing happens when KurtUSB devices are plugged in for the first time .. ?

Check the KurtUSB-Base AC power-cord.
Ensure that the USB cable is properly inserted into the computer.
Check for proper connection between units.
Verify that the USB ports are enabled in system BIOS (please refer computer documentation).
Verify that the USB ports are enabled in the operating system. For Windows 98, go to
Control Panel > System > Device Manager > Universal Serial Bus Controller
and check proper configuration of USB controller and root hub.

KurtSPC does not recognize KurtUSB modules .. ?

The Modules must be connected before KurtSPC is started - try closing KurtSPC and restarting.
Verify that the Kurt-USB module drivers are loaded. For Windows 98, go to
Control Panel > System > Device Manager > Universal Serial Bus Controller
and verify a listing for ?KurtUSB Device? for each connected module.
Verify proper channel setup in KurtSPC. Please refer Kurt-SPC documentation.
Check for software updates from www.kurt.com or call 1-800-343-9884.
Module(s) may be damaged or defective - check and replace if necessary.

KurtSPC stops responding when trying to communicate with KurtUSB modules.

Electrostatic discharges may cause intermittent operation of KurtUSB modules. Check for proper grounding of system and work area.
Module(s) may be damaged or defective - check and replace if necessary.

KurtUSB modules stop communicating intermittently, especially when probes are handled or touched by operator.

Electrostatic discharges may cause intermittent operation of KurtUSB modules. Check for proper grounding of system and work area.
Module(s) may be damaged or defective - check and replace if necessary.

Channel readings are not stable .. ?

Check calibration configuration in KurtSPC. A Low gain setting may cause a low resolution level and account for unstable readings in desired measurement range.
Check probe cables for proper connection and grounding.
Probe may be defective - repair or replacement may be necessary.
Module(s) may be damaged or defective - repair or replacement may be necessary.

LVDT drive signal is different than that of similar probes ..

Contact Kurt Technical Support at 250-2391365 for information on changing KurtUSB LVDT configuration.

KurtUSB DC I/O module inputs are always on. Why does this happen and what action should I take ?

Some external devices such as multi-port adapters with LED indicators will hold inputs on. These LED's trigger sinking inputs when sourcing devices are used (or visa-versa). Remove these types of devices from the circuit or contact Kurt Technical Support for information on disabling auto source/sink detect feature.

I'm getting an error at KurtSPC startup about "VBox". Why does this happen ?

This error happens occasionally when the computer is powered down without properly shutting down Windows. It may be caused by a power interruption, a spike or someone switching off the system while it is in operation. When this happens the license file may become corrupt and not allow the KurtSPC software to run. To avoid this from occurring, it is recommended to use a Universal Power Supply (UPS) and shut down the KurtSPC software and then the operating system, before turning off the computer.

I'm getting an error at KurtSPC startup about "VBox". What should I do .. ?

Search your hard drive (using the Windows search utility) for the file "kurtspc*.lic".
Change the name of this file from kurtspc*.lic to kurtspc*.li_.
Backup your database for KurtSPC.
Un-Install the KurtSPC software from the Add/Remove Programs utility in the Control Panel.
Re-Install the KurtSPC software.
Run KurtSPC and test.

How do I find the current Kurt-SPC database ?

The current database location can be found in the Kurt-SPC Help menu under "About KurtSPC...". Choose the database tab. The name of the database file, and directory path, are listed.

I get an error "ODBC Microsoft Access Driver Login Failed" when I start KurtSPC. What can I do about this ?

This error means the KurtSPC software could not find the database. The database the software was using may have been moved or renamed. To fix this, click OK. Then click "Database..." and select the database that you would like to connect to.

I get an ODBC error when I start KurtSPC that does not let me select a database or run KurtSPC. What should I do ?

It is likely that the ODBC configuration is not correct. Go to the Control Panel and select "Administrative Tools". Choose "Data Sources (ODBC)" from the list.

If you are using Access as your database format, follow these steps:

If a "Kurt" entry does not exist, create it. Otherwise, select the "Kurt" entry.
If you needed to create a new entry, select the Access driver as your driver type and click OK.
Select the database you would like to use for Kurt-SPC.
If you are editing an existing entry you will need to click the "Select..." button to do this.
Also, "Repair and "Compress" on this screen can help increase the speed of your database.

Save your changes and then run KurtSPC again.


If you are using SQL, follow these steps:

If a "KurtSQL" entry does not exist, create it. Otherwise, select the "KurtSQL" entry.
If you needed to create a new entry, select the Microsoft SQL driver as your driver type and click OK.
Enter Server Name, login/password, and then Select the database you would like to use as your Kurt database. If you are editing an existing entry you will need to press the "Select..." button to do this.

Save your changes and then run KurtSPC again.